Your privacy is important to us
What information do we collect?
GOOL Travel, LLC collects and maintains personally identifiable information about customers through our websites and through offline transactions such as over the phone and in person. Personally identifiable information includes, but is not limited to, your name, address, passport number, credit card numbers, telephone numbers, and email address. Additionally, when you use our websites, certain user information and site activity data is collected. More details about the information we collect are described below.
We occasionally sponsor promotions to give members the opportunity to win various prizes. Information collected for promotions may include contact information, such as email addresses and survey questions.
When you use one of our websites, certain information may be automatically collected by our web servers as you browse our site. GOOL Travel, LLC also collects information through the use of technologies and methodologies that enable tracking, such as "cookies."
Cookies are small pieces of information that your web browser stores on your computer. Web beacons (also called "pixel tags") are small strings of code that are placed on a web page or in an email message for the purpose of transferring information. Cookies help establish a user session and allow our server to properly provide site users with the appropriate information, advertisements and services.
In general, you can visit most of our websites without telling us who you are or revealing any information about yourself. Our web servers identify the domain names and IP addresses of visitors, where applicable, but this is not captured as personally identifiable information.
To make your reservation, we collect data such as credit card numbers, passport numbers, date of birth, name, addresses, email addresses and phone numbers. Telephone calls to us may be monitored and / or recorded and by continuing the call, you are deemed to consent to such monitoring and / or recording.
Due to the nature of our services, travel purchase information, including personal information, may be collected by us from children under the age of 13 when necessary to comply with federal aviation or safety regulations or for safety reasons, or as necessary for us to provide services.
How do we use your information?
We do not intend to use your personally identifiable information collected through this site or offline in ways that are not described here without first providing you with the opportunity to opt out of that use.
Information collected during transactions
We provide information collected from you to airlines, car rental agencies, hotels, tour operators or other contracted third parties to facilitate the successful fulfillment of your travel arrangements or for the specific purpose for which you provided the information. As an additional service, subject to your exclusion as described below, your purchasing behavior may also be analyzed to identify and present offers that may be of interest to you.
Traveler profile information
We use the information from the traveler's profile to perform a number of functions including 1) pre-filling certain data fields to avoid having to enter the same information multiple times 2) performing certain reservation functions, 3) billing you for your reservation, 4) submit offers that may be valuable unless you choose not to participate, as described below and 5) notifying a flight change, booking confirmation or a special rate offer.
We use email addresses to deliver relevant information to our clients, such as special rates, reservation confirmations, surveys, account information, notification services, and for administrative reasons. As a customer, a registered user of one of our websites, or a contest participant, you will occasionally receive emails about rate sales, special offers, new services, and other notable news. We hope you find these updates interesting and informative. Of course, if you prefer not to receive this information, you can opt out of receiving such emails as described below.
Surveys and online promotions
We value the opinions of our customers and want to improve their travel experience and our service offering; therefore, from time to time, we will conduct research surveys. We may also contract with third parties to conduct the research, but that third party's use of customer data is limited to that survey initiative only and is protected by a confidentiality agreement.
Typically, unless otherwise stated in the promotion or survey, the contact information collected for the promotions is used to notify the winners of the promotion, and the information and survey results are used to develop promotions. improved and other service improvements.
GOOL Travel, LLC may enter into agreements with third party companies to serve advertisements and information to users of the site. GOOL Travel, LLC may use its cookies and web beacons when working with these companies to provide them with information about site usage or to show you advertisements when you visit our site. These companies may use non-personally identifiable information about your visit to make available goods and services of interest to you.
Additionally, some third-party advertising technologies used by GOOL Travel, LLC to deliver advertisements may use a separate cookie. This technology may be delivered through visits to our website, email messages, or otherwise. This technology uses non-personally identifiable information about your visits to this website and other websites, as well as information about your methods of communication with us, in order to provide you with more relevant information, advertisements and services. The web beacons on some pages of our site, along with these advertising cookies and our other cookies, allow third-party ad technology to better understand activity on the site as a whole, recognize a browser cookie when a browser visits this site, or other sites, and to know which advertisements attract users to our website or take action. If you do not want your non-personally identifiable information to be used to provide you with more relevant information, advertisements or services, you can change your internet browser settings to reject cookies and this will also disable our web beacons. Please refer to the Internet browser you have chosen for instructions on how to change your cookie handling settings.
Information related to domain names is aggregated to measure the number of visits, the average time spent on the site, the pages visited and the information of similar use of the site to know how to improve the content of the site.
No information we collect from children under the age of 13 is used for marketing or promotional purposes, whether by us, our affiliates, or our third-party sponsors. We use information collected about children under the age of 13 only to provide services. We will disclose personal information about children if required to do so by law, for example to comply with a court order or subpoena or to protect the safety of visitors and our sites.
Law enforcement / Legal processes / Other uses
GOOL Travel, LLC may disclose personal information if required to do so by law, court order, subpoena or other legal process, as requested by a governmental or law enforcement authority, or when we believe in good faith that it is in the interests of aviation security or that disclosure is necessary or advisable.
How can you access your information?
You can review and request changes to your personally identifiable information collected by GOOL Travel, LLC by calling +1.305.305.5275.
How is information collected online protected?
GOOL Travel, LLC maintains strict physical, electronic, and procedural safeguards to protect personal information and periodically reviews its security standards and procedures to protect against unauthorized access to personal information.
Although GOOL Travel, LLC takes reasonable steps to safeguard and prevent unauthorized access to your private information, it cannot be held responsible for the acts of those who gain unauthorized access, and GOOL Travel, LLC does not offer any warranty, expressly. , implied, or otherwise, that we will prevent unauthorized access to your private information.
How can you choose not to participate?
If you do not want GOOL Travel, LLC to use or share your personal information for the purpose of sending you promotional or marketing materials by email, please call us at +1.305.305.5275. In addition, all emails sent to you will also contain a message on how to opt out of receiving such communication in the future. Regardless of your opt-out preferences, we reserve the right to send you emails or other electronic messages for administrative purposes.
Protect your personal information
To protect your privacy and GOOL Travel, LLC's proprietary databases and systems, we recommend that you do not share your personally identifiable information with any third-party information aggregator that allows them to access confidential account information.
How can you contact us?
Legal effect and changes to policy