Your privacy is important to us

We want you to know that when you use our websites and when you provide us with information offline, the privacy of your personally identifiable information will be respected and protected. While GOOL Travel, LLC strives to take reasonable steps to protect the privacy of our customers, this Privacy Policy is not a contract and does not create any legal rights or obligations. Rather, the following are guidelines for protecting the information you provide to us.

What information do we collect?

GOOL Travel, LLC collects and maintains personally identifiable information about customers through our websites and through offline transactions such as over the phone and in person. Personally identifiable information includes, but is not limited to, your name, address, passport number, credit card numbers, telephone numbers, and email address. Additionally, when you use our websites, certain user information and site activity data is collected. More details about the information we collect are described below.


We occasionally sponsor promotions to give members the opportunity to win various prizes. Information collected for promotions may include contact information, such as email addresses and survey questions.


When you use one of our websites, certain information may be automatically collected by our web servers as you browse our site. GOOL Travel, LLC also collects information through the use of technologies and methodologies that enable tracking, such as "cookies."

Cookies are small pieces of information that your web browser stores on your computer. Web beacons (also called "pixel tags") are small strings of code that are placed on a web page or in an email message for the purpose of transferring information. Cookies help establish a user session and allow our server to properly provide site users with the appropriate information, advertisements and services.

Domain names

In general, you can visit most of our websites without telling us who you are or revealing any information about yourself. Our web servers identify the domain names and IP addresses of visitors, where applicable, but this is not captured as personally identifiable information.


To make your reservation, we collect data such as credit card numbers, passport numbers, date of birth, name, addresses, email addresses and phone numbers. Telephone calls to us may be monitored and / or recorded and by continuing the call, you are deemed to consent to such monitoring and / or recording.


Due to the nature of our services, travel purchase information, including personal information, may be collected by us from children under the age of 13 when necessary to comply with federal aviation or safety regulations or for safety reasons, or as necessary for us to provide services.

How do we use your information?

We do not intend to use your personally identifiable information collected through this site or offline in ways that are not described here without first providing you with the opportunity to opt out of that use.

GOOL Travel, LLC uses personal information collected in conjunction with registration or purchases on our websites and offline purchases and transactions to complete transactions and fulfill requests for services. We also use your personal information to provide you with a more effective customer experience. To do this, GOOL Travel, LLC may process your information or combine it with other information that we have about you or that is publicly available. In addition, GOOL Travel, LLC may share this information with third parties in order to provide you with services, information or promotional opportunities that may be of interest to you. We require strict contractual obligations from these third parties to ensure safeguards for privacy and information security that are at least as restrictive as this Privacy Policy in handling your information.

Information collected during transactions

We provide information collected from you to airlines, car rental agencies, hotels, tour operators or other contracted third parties to facilitate the successful fulfillment of your travel arrangements or for the specific purpose for which you provided the information. As an additional service, subject to your exclusion as described below, your purchasing behavior may also be analyzed to identify and present offers that may be of interest to you.

Traveler profile information

We use the information from the traveler's profile to perform a number of functions including 1) pre-filling certain data fields to avoid having to enter the same information multiple times 2) performing certain reservation functions, 3) billing you for your reservation, 4) submit offers that may be valuable unless you choose not to participate, as described below and 5) notifying a flight change, booking confirmation or a special rate offer.


We use email addresses to deliver relevant information to our clients, such as special rates, reservation confirmations, surveys, account information, notification services, and for administrative reasons. As a customer, a registered user of one of our websites, or a contest participant, you will occasionally receive emails about rate sales, special offers, new services, and other notable news. We hope you find these updates interesting and informative. Of course, if you prefer not to receive this information, you can opt out of receiving such emails as described below.

Surveys and online promotions

We value the opinions of our customers and want to improve their travel experience and our service offering; therefore, from time to time, we will conduct research surveys. We may also contract with third parties to conduct the research, but that third party's use of customer data is limited to that survey initiative only and is protected by a confidentiality agreement.

Typically, unless otherwise stated in the promotion or survey, the contact information collected for the promotions is used to notify the winners of the promotion, and the information and survey results are used to develop promotions. improved and other service improvements.


Cookies help establish a user session and allow our server to properly provide site users with the appropriate information, advertisements and services. We also use cookies to ensure that you obtain the information you request and to authenticate your authority to access the site. We also use cookies and web beacons to track the use of our websites in order to improve the site according to the needs of our customers.

GOOL Travel, LLC may enter into agreements with third party companies to serve advertisements and information to users of the site. GOOL Travel, LLC may use its cookies and web beacons when working with these companies to provide them with information about site usage or to show you advertisements when you visit our site. These companies may use non-personally identifiable information about your visit to make available goods and services of interest to you.

Additionally, some third-party advertising technologies used by GOOL Travel, LLC to deliver advertisements may use a separate cookie. This technology may be delivered through visits to our website, email messages, or otherwise. This technology uses non-personally identifiable information about your visits to this website and other websites, as well as information about your methods of communication with us, in order to provide you with more relevant information, advertisements and services. The web beacons on some pages of our site, along with these advertising cookies and our other cookies, allow third-party ad technology to better understand activity on the site as a whole, recognize a browser cookie when a browser visits this site, or other sites, and to know which advertisements attract users to our website or take action. If you do not want your non-personally identifiable information to be used to provide you with more relevant information, advertisements or services, you can change your internet browser settings to reject cookies and this will also disable our web beacons. Please refer to the Internet browser you have chosen for instructions on how to change your cookie handling settings.

Domain names

Information related to domain names is aggregated to measure the number of visits, the average time spent on the site, the pages visited and the information of similar use of the site to know how to improve the content of the site.


No information we collect from children under the age of 13 is used for marketing or promotional purposes, whether by us, our affiliates, or our third-party sponsors. We use information collected about children under the age of 13 only to provide services. We will disclose personal information about children if required to do so by law, for example to comply with a court order or subpoena or to protect the safety of visitors and our sites.

Law enforcement / Legal processes / Other uses

GOOL Travel, LLC may disclose personal information if required to do so by law, court order, subpoena or other legal process, as requested by a governmental or law enforcement authority, or when we believe in good faith that it is in the interests of aviation security or that disclosure is necessary or advisable.

How can you access your information?

You can review and request changes to your personally identifiable information collected by GOOL Travel, LLC by calling +1.305.305.5275.

How is information collected online protected?

GOOL Travel, LLC maintains strict physical, electronic, and procedural safeguards to protect personal information and periodically reviews its security standards and procedures to protect against unauthorized access to personal information.

Although GOOL Travel, LLC takes reasonable steps to safeguard and prevent unauthorized access to your private information, it cannot be held responsible for the acts of those who gain unauthorized access, and GOOL Travel, LLC does not offer any warranty, expressly. , implied, or otherwise, that we will prevent unauthorized access to your private information.

How can you choose not to participate?

If you do not want GOOL Travel, LLC to use or share your personal information for the purpose of sending you promotional or marketing materials by email, please call us at +1.305.305.5275. In addition, all emails sent to you will also contain a message on how to opt out of receiving such communication in the future. Regardless of your opt-out preferences, we reserve the right to send you emails or other electronic messages for administrative purposes.

Other places

This Privacy Policy, insofar as it covers Internet use, covers only the GOOL Travel, LLC family websites and does not cover any other sites. Please do not assume that our Privacy Policy covers those other sites.

Protect your personal information

To protect your privacy and GOOL Travel, LLC's proprietary databases and systems, we recommend that you do not share your personally identifiable information with any third-party information aggregator that allows them to access confidential account information.

How can you contact us?

If you have comments or questions about this Privacy Policy, please call us at +1.305.305.5275. Please refer to this Privacy Policy in those communications.

Legal effect and changes to policy

As stated, this Privacy Policy is not a contract nor does it create any legal rights or obligations. Rather, this Privacy Policy merely reflects the guidelines that set forth the intended business practices of GOOL Travel, LLC However, when using this website and / or providing personal information to GOOL Travel, LLC online or offline, you consent to the collection and use of such information by GOOL Travel, LLC, its affiliates. , partners, contractors and agents allowed in accordance with applicable laws. In addition, GOOL Travel, LLC, at its discretion, may amend, interpret, modify or withdraw any part of this Privacy Policy and related business practices at any time by posting updated text on this site, and its use. continuous constitutes your consent. to those changes. A version of this Privacy Policy became effective as of January 2020 and was last updated in August 2020. Thank you for taking the time to read this Privacy Policy.